Effective Date: 15th September 2025

At Menoch Fashions, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

• The item is unused, unworn, and in the same condition as received.

• The item is returned with all original tags, labels, and packaging.

• The return request is made within 7 days of delivery.

Items that are non-returnable include:

• Sale or discounted items

• Intimate apparel, swimwear, or accessories (for hygiene reasons)

• Customized or made-to-order products

2. Process for Returns

• To initiate a return, please contact us at menochgarments@gmail.com with your order details.

• Once approved, we will provide instructions for returning your item.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

• Refunds will be processed once we receive and inspect the returned item.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping fees (if any) are non-refundable unless the return is due to an error on our part.

4. Exchanges

• Exchanges are subject to product availability.

• If the requested replacement item is unavailable, a refund will be processed instead.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you.

6. Contact Us

For all return or refund inquiries, please reach out to us at:
📧 menochgarments@gmail.com